At dn99e, your privacy is more than a promise — it is our responsibility. This document clearly explains how we collect, use, store, and protect your personal information as a member of our platform.
Six core pillars of privacy protection that we practice daily to keep your personal information secure.
All data transmitted between your device and dn99e servers is protected with military-grade SSL encryption. Your information cannot be intercepted or read by third parties while in transit.
Your personal data is stored in databases protected with at-rest encryption. Access to data is granted only to authorised personnel with a legitimate operational need.
A role-based access control (RBAC) system ensures only authorised staff can access user data. All access is logged and continuously monitored by the dn99e security team.
Dn99e has never and will never sell, rent, or share your personal data with third-party advertisers or data brokers. Your data belongs entirely to you.
All data handling practices at dn99e fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA). We conduct regular compliance audits to ensure the highest standards are maintained.
You have the full right to access, correct, or request deletion of your personal data. Requests will be processed within 14 working days through dn99e support channels.
Dn99e ("we", "Platform") respects the privacy of every user who uses our services. This Privacy Policy explains in detail how we collect, process, store, and protect your personal information when you use the dn99e website at https://dn99e.win or our mobile app.
This document is drawn up in accordance with the provisions of Personal Data Protection Act 2010 (PDPA) Malaysia and best-practice international data protection principles. We take our responsibilities as a data controller seriously and are committed to handling your information in a transparent, secure, and fair manner.
This policy applies to all information collected through the dn99e platform, including during the registration process, daily use, payment processing, customer support interactions, and marketing communications. Please read this document carefully in full and contact us if you have any questions.
Dn99e collects personal information necessary to provide services that are safe, fair, and legally compliant. The following are the categories of data we collect:
| Data Category | Example | Primary Purpose |
|---|---|---|
| Identity | Name, MyKad, date of birth | KYC verification, legal compliance |
| Contact | Email, phone, address | Account communications, notifications |
| Financial | Bank account, e-wallet | Deposit and withdrawal processing |
| Technical | IP, device, browser | Security, fraud detection |
| Activity | Game records, transactions | Account maintenance, audits |
Dn99e only uses your personal data for legitimate, necessary, and proportionate purposes. We will not process your data beyond the scope described here without notifying you in advance.
With your consent, we may send you information about dn99e promotions, bonuses, and exclusive offers via email or in-app notifications. You can withdraw this consent at any time through your account settings or by contacting our support team.
Dn99e does not sell, rent, or disclose your personal data to third parties except in the following limited and controlled situations:
We share only the minimum necessary data with the service providers we use to operate the platform, including registered and certified payment processors, licensed gaming software providers, cloud service providers that meet the highest security standards, and identity verification service providers. All these service providers are bound by strict data confidentiality agreements and are only permitted to use your data for the purposes we specify.
Dn99e may disclose your personal data if required by law, court order, or direction from a competent authority in Malaysia. In each such case, we will endeavor to notify you in advance where permitted by law.
In the event of a merger, acquisition, or business asset transfer, your personal data may be transferred to the new entity. We will provide reasonable notice before any such transfer takes place and ensure that equivalent privacy standards are upheld by the new entity.
Dn99e continuously invests in cybersecurity infrastructure to protect your personal data from unauthorized access, disclosure, alteration, or destruction.
In the event of a data breach affecting your personal information, dn99e will notify you within 72 hours after we have confirmed the incident, in line with data protection best practices. We will explain the nature of the breach, the data involved, and the steps we have taken to mitigate its impact.
The dn99e website and app use cookies and similar tracking technologies to enhance the user experience and ensure platform security.
You can manage or delete cookies through your web browser settings at any time. However, disabling certain cookies may affect the functionality of the dn99e platform. Cookies required for security and core operations cannot be disabled without impacting your overall user experience.
Under Malaysia's PDPA and the data protection principles we uphold, you have the following rights regarding your personal data held by dn99e:
You have the right to request a copy of all personal data we hold about you. This request can be made through the "My Account" section or by contacting our support team. We will process your request within 14 working days.
If you find that any personal data we hold is inaccurate or incomplete, you have the right to request an immediate correction. Some information such as full name and date of birth may require supporting documentation for KYC compliance purposes.
You may request deletion of your personal data after your account is closed, subject to legal record-keeping obligations that require us to retain certain data for the minimum period prescribed by Malaysian law.
You have the right to request that we restrict the processing of your personal data in certain circumstances, such as when the accuracy of the data is disputed or while a complaint investigation is in progress.
For processing based on your consent (such as marketing communications), you may withdraw that consent at any time without affecting the validity of processing carried out prior to withdrawal.
The dn99e platform is strictly for users aged 18 and above in compliance with gaming laws in Malaysia. We do not knowingly collect any personal data from individuals under the age of 18.
If we determine that personal data has been collected from an individual under the age of 18, the account in question will be terminated immediately and all related data will be deleted from our systems. Parents or guardians who suspect their child has registered on the dn99e platform are urged to contact us immediately.
Dn99e also supports parental control tools and encourages open discussions about the risks of underage gambling. More information is available on our Responsible Gaming .
Dn99e retains your personal data only for as long as required for the purposes stated in this policy or as mandated by applicable Malaysian law.
| Data Type | Retention Period | Reason |
|---|---|---|
| Active account data | Throughout the active account period | Service operational requirements |
| Transaction records | 7 years after transaction | Legal obligations & tax |
| KYC Documents | 5 years after account closure | AMLA/PDPA Compliance |
| Communication logs | 3 years | Dispute resolution |
| Security logs | 2 years | Security investigation |
| Marketing data | Until consent is withdrawn | Based on consent |
Once the applicable retention period has expired, your data will be securely deleted or anonymised so it can no longer be linked to your identity.
Dn99e reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our operational practices, new technologies we adopt, evolving legal requirements, or feedback from our users.
Any material amendments will be communicated to you via:
Continued use of the dn99e platform after any amendments take effect constitutes your acceptance of the revised Privacy Policy. It is your responsibility to review this page periodically. If you do not agree with any changes, please close your account and contact us for data deletion.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how dn99e handles your personal data, please contact us through the following channels:
We are committed to responding to all privacy-related inquiries within 3 working days and resolve formal complaints within 14 working days from the date of receipt.
With 256-bit SSL encryption, full PDPA compliance, and a strict no-data-sale policy, playing at dn99e means your personal data is always safe and protected.